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Headcount

At the end of 2013 Swisscom had 20,108 full-time equivalent employees (FTEs), of which 17,362 or 86.3% of the total workforce were employed in Switzerland (prior year: 83.4%). Swisscom is also training 920 apprentices in Switzerland. The following chart shows a breakdown of full-time equivalent positions by segment:

    31.12.2011   31.12.2012   31.12.2013
             
Full-time equivalent employees at end of year            
Residential Customers   4,628   4,316   4,754
Small and Medium-Sized Enterprises   675   681   757
Corporate Business   2,371   2,360   2,441
Wholesale   115   116   107
Network & IT   4,340   4,389   4,404
Swisscom Switzerland   12,129   11,862   12,463
Fastweb   3,079   2,893   2,363
Swisscom IT Services   2,888   2,684   3,162
Group Related Businesses   1,369   1,471   1,493
Swisscom Hospitality Services   257   264   309
Other operating segments   4,514   4,419   4,964
Group Headquarters   339   340   318
Total Group   20,061   19,514   20,108
Thereof employees in Switzerland   16,628   16,269   17,362

Headcount increased year-on-year by 594 full-time equivalents or 3.0% to 20,108. The increase attributable to company acquisitions, the hiring of external staff and the strengthening of customer service operations in Swiss business was offset by a fall in headcount at Fastweb due to outsourcing.

Employees in Switzerland on fixed-term contracts accounted for 0.4% of the workforce in 2013 (prior year: 0.4%). Part-time employees made up 13.5% (prior year: 13.7%). Terminations of employment by employees in Switzerland amounted to 6.4% of the workforce (prior year: 6.3%).