At the end of 2013 Swisscom had 20,108 full-time equivalent employees (FTEs), of which 17,362 or 86.3% of the total workforce were employed in Switzerland (prior year: 83.4%). Swisscom is also training 920 apprentices in Switzerland. The following chart shows a breakdown of full-time equivalent positions by segment:
|Full-time equivalent employees at end of year|
|Small and Medium-Sized Enterprises||675||681||757|
|Network & IT||4,340||4,389||4,404|
|Swisscom IT Services||2,888||2,684||3,162|
|Group Related Businesses||1,369||1,471||1,493|
|Swisscom Hospitality Services||257||264||309|
|Other operating segments||4,514||4,419||4,964|
|Thereof employees in Switzerland||16,628||16,269||17,362|
Headcount increased year-on-year by 594 full-time equivalents or 3.0% to 20,108. The increase attributable to company acquisitions, the hiring of external staff and the strengthening of customer service operations in Swiss business was offset by a fall in headcount at Fastweb due to outsourcing.
Employees in Switzerland on fixed-term contracts accounted for 0.4% of the workforce in 2013 (prior year: 0.4%). Part-time employees made up 13.5% (prior year: 13.7%). Terminations of employment by employees in Switzerland amounted to 6.4% of the workforce (prior year: 6.3%).