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Operating segment results
eporting is broken down into the following segments: Swisscom Switzerland, Fastweb and Other operating segments. Swisscom Switzerland includes the segments Residential Customers, Small and Medium-Sized Enterprises, Enterprise Customers, Wholesale and Network & IT. Group Headquarters is disclosed separately. ...
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Segment revenue and results
Swisscom Switzerland In CHF million, except where indicated 2013 2012 Change Net revenue and results Residential Customers 5,145 ...
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Segment information
Operating segments requiring to be reported are determined on the basis of a management approach. Accordingly, external segment reporting reflects the internal organisational and management structure used within the Group as well as internal financial reporting to the Chief Operating Decision Maker. The segment information disclosed is in line with to that of the internal reporting systems. Reporting is divided into the segments “Residential Customers”, “Small and Medium-Sized Enterprises”, “Enterprise Customers”, “Wholesale”, and “N...
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Results of operations
Income statement In CHF million, except where indicated 2013 2012 Change Swisscom Switzerland 8,389 8,407 –0.2% Fastweb 2,013 2,040 –1.3% Other operating segments 1,032 936 ...
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Customer satisfaction
Customer satisfaction at Swisscom Switzerland Swisscom Switzerland conducts segment-specific studies in order to measure customer satisfaction. Swisscom Switzerland made minor modifications to this approach in 2013 and standardised it. It measures customer satisfaction twice a year, in the second and fourth quarters of the year. The Wholesale segment measures customer satisfaction once a year. For all segments, the most important metric is the extent to which customers are willing to recommend Swisscom to others and the Net Promoter Score (NPS), ...
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Index of keywords
Search ... Board of Directors Capital expenditure Compensation paid to members of the Board of Directors and the Group Executive Board ...
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Quarterly review 2012 and 2013
In CHF million, except where indicated 1.quarter 2.quarter 3.quarter 4.quarter 2012 1.quarter 2.quarter 3.quarter 4.quarter 2013 ...
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Remuneration paid to the Group Executive Board
Principles The remuneration policy of Swisscom applicable to the Group Executive Board is designed to retain highly skilled and motivated specialists and executive staff over the long term and provide an incentive to achieve a lasting increase in the enterprise value. It is systematic, transparent and long-term oriented and is predicated on the following principles: Total remuneration is competitive and is in an appropriate relation to the market as well as the internal salary structure. Remuneration is based on performance in line with the res...
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General conditions
Macroeconomic environment Swisscom’s financial position, results of operations and cash flows are primarily influenced by macroeconomic factors, notably economic trends, interest rates, exchange rates and the capital markets. Economy Switzerland enjoyed robust economic growth in 2013, thanks in large measure to strong domestic demand. Gross domestic product (GDP) rose by 2%. Despite modest improvement in the economic situation in Europe and an easing of the financial crisis, there is still the risk of a phase of sluggish growth or even a recessio...
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