Recruiting new staff
Swisscom seeks individuals who are motivated and passionate about helping customers and who want to help shape the future of the digital world. At all company locations in Switzerland, Swisscom endeavours to give priority to people from the surrounding regions. This is why the percentage of local employees in all areas and at all hierarchical levels is exceptionally high.
Student interns and trainees
In order to attract talented and highly motivated graduates to the company, Swisscom remains in close contact with universities and schools of applied sciences. Attending relevant recruitment fairs and engaging in more advanced forms of cooperation such as guest lectures and workshops is very important to Swisscom. Many students gain initial professional experience at Swisscom during their studies either by working as interns or during the practical part of their Bachelor’s or Master’s course. In the last twelve months, almost 100 students began internships at Swisscom, and a similar number of students were coached through the practical part of their Bachelor’s or Master’s courses by Swisscom employees. Once they have successfully completed their studies, graduates can embark on the first step of the career ladder at Swisscom through internships, the trainee programme or a junior position.
Two hundred and forty-seven young people began their apprenticeships with Swisscom in August 2013, of which 95 were in ICT jobs in mediamatics and IT. Swisscom is thus Switzerland’s largest trainer of ICT professionals. In 2013, Swisscom trained a total of 847 apprentices in technical and commercial apprenticeships. Additionally, 73 apprentices completed their training at subsidiary cablex. The new apprenticeship training as a specialist in customer dialogue, introduced in 2011, is held in the customer contact centres. It has been expanded to include apprentices in Western Switzerland since 2012 and in Ticino since 2013.
Swisscom has been holding exploratory ICT weeks for young women since 2012, giving the participants the chance to spend a week getting to know the professional world of ICT up close. This offering was expanded in 2013. Swisscom now also offers exploratory ICT weeks specifically geared to upper-level female high-school students (“Matura” level).
The Swisscom training model is geared towards independence and personal accountability. The aim of this is to support the personal development of the apprentices. They take an active role in devising their training so that it fits their individual priorities, apply within the company for different practical placements and learn from experienced employees during such placements.